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Frequently Asked Questions

How can I access the 'How To' Virtual Event User Guides?

Click on this link to access the 'How To' Virtual Event User Guide:

Click on this link to watch the Virtual Event Platform Video Tutorial:

Why am I not receiving communications for the Risk-Based Quality Management virtual event?

Your emails from the Risk-Based Quality Management virtual platform could be getting sent to your junk mail or getting stuck in your organization's spam filter.

Please whitelist (or add to your safe sender list) the following 3 email addresses to ensure you don't miss a thing:


For information on how to add email addresses to your safe senders list in Microsoft Outlook, click here. For all other email platforms, search for your 'email provider name’ along with ‘safe sender list’ in your chosen search engine.

Which web browser should I use to access the virtual event?

Use Google Chrome web browser for the best user experience when accessing the virtual event. If you experience any technical difficulties using Google Chrome, try clearing your cache or opening a new 'incognito' window.

How do I start a chat with someone?

In order to start an instant web chat, you need to establish mutual 'interest' with another attendee. Click 'show interest' on the attendee profiles of the people that you would like to connect with. This will send a notification to those people to make them aware of your interest to connect, and will be added to your 'MY 'INTERESTED' LIST' tab. If the person you have shown interest in shows interest in you too, you will form a connection, which will show in your 'MY CONNECTIONS' tab. With mutual 'interest' established, you will be able to start chatting via instant chat messenger.

How Can I Watch The Next Agenda Session:

Important: All agenda sessions that you intend on attending must be added to 'MY SCHEDULE'. Without adding the event to your schedule, you will not be able to access the live session.  

At the end of each session you will need to navigate back to 'MY SCHEDULE' and click on the next talk you wish to attend. The next session will not automatically play in the same room as the previous talk. 

How do I ask questions?

Within each session, you will see tabs on the right hand side including the 'Q&A' tab. This is where you can submit your questions. Click on the '+' icon to submit your question (see image below). Once they have been approved, they will appear in the Q&A stream. We encourage you to write your name and company at the end of each question you submit as there may be others participating who will be able to offer you additional insights on your questions and follow up with you after the session via instant chat or a scheduled one-to-one meeting.

Additionally, if you are submitting a question during one of the live Q&A panels that you would like answered by a specific speaker, please write @SpeakersName at the beginning of your question.

How do I set up a meeting?

To set up a one-to-one meeting, identify the person you would like to connect with in the delegate list, speaker list or sponsor & exhibitor representative list. Click on 'Request a meeting'. Set the time and date for when you would like to meet (this will only show you times that both you and the meeting request recipient have available according to the availability you have set in your profile settings). Write a personal message to send along with your meeting request outlining why you would like meet, and click the send button. 

To set up a group meeting, send your one-to-one meeting request as explained above. Once this has been sent, you can add people to the meeting by clicking 'Add Invitee'. You can add a maximum of 10 other attendees at once by typing in their name, with a maximum total of 50 in total. 

How Do I Access The On-Demand Content?

On-demand presentation recordings will be made available following the event on Friday, December 4th, for a period of 30 days (until Sunday, January 3rd) in the 'ON-DEMAND CONTENT' section of the in-platform navigation bar. *Excluding sessions limited to live viewings only. Subject to speaker permissions.

Why do the timings on the Risk-Based Quality Management website agenda differ to the timings I see on the agenda in the Virtual Event platform?

The Risk-Based Quality Management conference website agenda is in EST time zone.

However, within the virtual event platform, in order to make it easier for you to manage your time and schedule, the agenda will be presented to you in the time zone in which you are currently based.

E.g. If you are based in the UK, you will see the agenda in GMT time zone.

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