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Frequently Asked Questions

I'm a registered attendee, what happens with my registration?

Your existing in-person conference registration ticket will automatically be carried over to our 100% virtual event and you do not need to re-register.  Should you have any queries about your registration, please contact our Delegate Sales Representative Matt Douglas at

I am a sponsor/exhibitor, what happens next?

Our number one priority is to deliver you an outstanding virtual experience, resulting in more opportunities for networking, brand visibility and lead generation than ever before.  Your dedicated account manager will be in touch over the coming days to provide next steps and answer any questions you may have.  Should you have immediate questions, please contact John Egan at

I am a speaker on the agenda, what happens next?

Our Production team will follow up with you over the coming days to re-confirm your participation as a speaker for our virtual event, and also answer any questions you may have.  Should you have any immediate questions, please contact Danica Schroth at

How will the presentations be delivered in a virtual format?

All speaker presentations will be accessible from your computer with a mix of live and pre-recorded sessions. As a virtual attendee, you will be able to access all speaker presentations and submit questions to each speaker to get them answered. All presentations will be accessible on-demand for 30 days post-event, subject to the speakers approval.  

Will I still be able to communicate with attendees, speakers and exhibitors?

Yes. You will be able to ask questions, form connections to start live chat messaging, and schedule one-to-one or group video meetings to discuss your challenges with all attendees, speakers and exhibitors.

I already booked flights / hotel accommodations, can these be refunded?

Please follow up with the airline / hotel directly to inquire about cancellation policies.

Still have questions?

Please contact our Event Marketing Manager Joanne Driscoll at