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Letitia Smith
Conduct, Compliance and Operational Risk Director at Lloyds Banking Group


Letitia provides strategic leadership to LBG Board and senior management on Compliance, Conduct and Operational Risk matters.  She is responsible for the design and enforcement of the Risk Management framework across the Group and providing oversight and constructive challenge to the first line activity via a team designed on the critical friend model.

Letitia joined LBG in November 2014 and prior to October 2016 undertook oversight roles for Retail, Consumer Products and Marketing and Commercial Banking Divisions. 

Letitia is a Risk and Compliance specialist having over 25 years’ experience as both practitioner and regulator. She has designed operational risk and compliance frameworks across a wide spectrum of Financial Services firms including both domestic and international institutions.  In addition to negotiating with Regulators on enforcement cases and significant remediation programmes she has overseen major Regulatory change programmes.

Agenda Sessions

  • What are the challenges and trends in non-financial risk management?