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Alok Swaroop
Head of Risk & Controls, Global Operations at Manulife


Alok Swaroop is a risk management leader who partners with the COOs, CROs and Business leaders of global financial services firms to enhancing franchise value through effective management of financial and operational risks.  

After spending nearly 25 years in global firms, including over a decade with the Royal Bank of Canada, Alok knows what drives simultaneous increases in operational effectiveness, NPS scores and profitability – and it is not the latest risk models or the frameworks. Its how well you connect with the heart-beating people you are trying to help – customers, employees or the shareholders – understanding their desired outcomes and ensuring operational activities directly align to achieving those outcomes.

In his current role at Manulife, Alok is the executive accountable for value creation through effective management of Operations risk (1st Line of Defense) across Manulife/John Hancock’s Insurance, Wealth Management and Procurement operations in Canada, US and Asia.

Alok holds a B.Sc. in Statistics & Physics; MBA in International Business from Symbiosis, India; Certified Financial Risk Manager (FRM) and has worked in multiple countries in North America, Europe and Asia and is now based in Toronto, Canada. Beside being an active volunteer for charity involved in eradicating homelessness, Alok is a licensed Pilot, regularly flies single-engine airplanes and particularly likes introducing children to joys of flight.

Agenda Sessions

  • Operational resilience post COVID 19: Best practice