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Roger Miles
Independent Expert at Independent


Dr. Roger Miles researches behavioural risks in organisations and advises on the regulation, measurement and reporting of conduct, culture and reputation. He counsels Boards and business managers on how best to communicate risk, uncertainty, and conduct matters, using new reporting formats and tools to overcome the blind spots inherent in conventional risk management. He co-heads UK Finance’s Conduct and Culture Academy. Through CISI, UK Finance, and various other professional groups he designs and delivers consistently 5*-rated workshops to financial service firms, industry bodies and business schools worldwide. Each year he typically works one-to-one with more than 100 firms’ Conduct leaders, and personally coaches more than 3000 attested Senior Managers.

His work is published by, among others, the Law Society, the Financial Times, Berkeley Research, and Board Performance. Since 2014 he has been both a contributing editor at Thomson Reuters Regulatory Intelligence and co-editor of the behavioural encyclopaedia for the global annual Behavioral Economics Guides from London School of Economics. He is a visiting lecturer on risk perception, organisational culture and (mis)conduct at the University of London (LSE, Imperial College), the University of Cambridge, and UK Defence Academy. Published books include Operational Risk: New frontiers (with Ellen Davis; Risk Books, 2012); Conduct Risk Management: a behavioural approach (Kogan Page, 2017) – currently the industry’s favourite plain-language guide to the topic; and Culture Audit in Financial Services (in press; Kogan Page, 2021).

Agenda Sessions

  • Culture Assessment Essentials