Speaker Profile: Frank Capek

With the North American Conference On Customer Service approaching, we would like to introduce you to the speakers we will have at our event. This year, NACCM will take place from November 16 ' 19, 2008 in Anaheim, California at the Disneyland Hotel. Today, we'd like to introduce you to Frank Capek. Frank Capek is the Senior Vice President nGenera's, nGen Customer Business division. To fulfil his role at nGenera, Capek pulls insight from his 25 plus years of experience working with over 50 major corporations in a variety of industries. Some of the assets that he provides, as listed on his blog, are helping organizations: understand how their customers think, feel, and act; designing products, services, processes, and technology that enable more effective customer experiences; and aligning leadership, employee experiences, and organizational behaviour to deliver. To hear more of Frank Capek's thoughts check out his blog here. We invite you to come see Frank Capek at NACCM November 16-19, 2008 in Anaheim California at the Disneyland Hotel. Be sure to look for another speaker's profile next week.