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June 7-10, 2021

Shefali Khanna
Consumer Insights Lead at Brookfield Properties Retail

Profile

Shefali Khanna is a Consumer Insights Lead at Brookfield Properties Retail with a decade of experience across various industries, including retail real estate, digital media, and CPG. Shefali’s focus is to uncover deeper insights to drive consumer-centric strategy and innovation. She thinks critically about the end-to-end customer experience, and seeks to not only optimize engagement within omni-channel touchpoints, but ultimately provide memorable moments for consumers.  Shefali holds Bachelor’s degrees in Economics and Psychology from the University of Illinois at Urbana Champaign.

Agenda Sessions

  • PANEL DISCUSSION: MOMENTS MATTER: INJECTING INSIGHTS INTO THE EVOLVING CUSTOMER EXPERIENCE

    11:00am