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November 15-17, 2021
Omni NashvilleNashville, TN

Laura Naylor
SVP - Client Experience at Cspace


A versatile and customer-obsessed growth leader with extensive management experience and a proven track record of initiating changes that create trusted advisor relationships and deliver business impact. A seasoned and strategic professional who excels at connection and bridging customer needs to business requirements through empathy, engagement and execution. A collaborative teammate and mentor with a bias for action and comfort creating a path forward in ambiguous situations. Has built and led high performing teams and managed executive relationships for global client engagements. MBA from Columbia Business School and Executive Education through Omnicom University.

Agenda Sessions

  • CANDID CONVERSATIONS // Customer Experience, Customer Insights - Collaborating or Competing?