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November 14-16, 2022
JW Marriott San Antonio Hill CountrySan Antonio, TX

Luke Burns
Director - Customer Success at Lucy


Luke Burns leads Lucy's dedication to world-class support in propelling each client’s experience. As Director of Customer Success, his role extends from client adoption of Lucy to leveraging her for long-term business success. Luke began with the company as a customer success manager, gaining both experience and a successful track-record of managing client support, user experience and market research. Previously, he worked at Wells Fargo building relationships and servicing customers in the technology, media, telecom, and private equity industries.

Agenda Sessions

  • Scaling Consumer Centricity Across PepsiCo