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November 15-17, 2021
Omni NashvilleNashville, TN

Mecal McDade
Experience Director, Retail National Expansion at PNC


Mecal McDade is the Experience Director for the Retail National Expansion team at PNC where she operates at the confluence of customer, business, and technology to deliver digital forward, human-enabled consumer design solutions.

Mecal leads the Retail National Expansion fleet, an Agile organization focused on delivering experiences-that-matter for PNC’s customers and employees at a national scale. She and team drive innovation by unifying partners to a common goal, embracing consumer-centric insights and experimentation to fully leverage technical capability and create marketplace differentiation. By anchoring to an end-to-end, omnichannel view, they rally partners to realize value creation across the customer journey on behalf of the shareholder.

Prior to joining PNC, Mecal owned a consulting practice advising mid-size companies on strategic planning and Lean Six Sigma methodologies with a concentration on transition management, corporate workouts, and right-sizing.  Before that she spent three years innovating workforce capacity planning as a Strategic Planning Manager with Sony Electronics, and six years with Procter & Gamble Manufacturing Company leading high performing work system / lean initiatives as a manager in their Laundry Division.

Agenda Sessions

  • BUSINESS CASE // PNC Creates a Cutting Edge Banking Experience by Activating User-Centered Insight and Design Thinking Methods