Natasha Hillier

Head of Customer Strategy & Insight at HSBC Bank Canada

When Natasha Hillier first joined HSBC, it was for a 12-month stint as a Senior Marketing Manager handling advertising campaigns and the occasional research project. 12 years later, what started as a passing interest in Customer Insight has become a passion for understanding all things about the customer experience, insight based storytelling, and how an Agile mindset can deliver relevant insights that results in transformative action.