This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


Phoebe Larner
Senior UX Researcher at United Airlines


Phoebe Larner is a Sr. UX Researcher at United Airlines focusing on digital ecommerce, loyalty, and onboard technology. By developing a deep understanding for both business requirements and user needs, she helps teams internalize the impact their products have on users’ planning, booking, and inflight experiences. In addition to her work as a researcher, Phoebe acts as the usability & accessibility consultant for United’s inflight entertainment  system and is a member of United’s Accessibility Taskforce. Motivated by her desire to create delightful experiences for users of all abilities, Phoebe finds user observation to be both a humbling and inspiring catalyst for creating enjoyable experiences. She is most energized when she is helping to create solutions to complex user experience or accessibility issues that also must meet a variety of business and product requirements.

Phoebe Larner's Network

Agenda Sessions

  • Digital Accessibility is a Journey, Not a Destination: The Role of UX in Creating Digital Experiences for All