Verizon creates one number for customer service

In an effort to better serve their customers, Verizon has created one number for customer service, 800-verizon. This idea isn't too new has large U.S. cities have been using 311 has an all inclusive information hotline from noisy neighbors, civic programs to homeless outreach. The idea makes it very easy for customers or citizens to get the help they need. Do you think more companies will follow Verizon's lead?