Volunteers for customer service?

Verizon Wireless is finding help from customer service in one of the most unusual places....a volunteer. The New York Times recently wrote a report on how certain companies are looking to their super-users for help in customer service. Verizon Wireless found help from Justin McMurry, a user of the online communities, who, in turn, helps out other who have questions about Verizon Wireless and their services and enjoys participating. Read the full story here.