In Person or Live Digital
Certificate in Conflict Management & Resolution
Learn to vary communication style for different conflict situations
Sign Up for Our Certificate in Conflict Management & Resolution Training
Build trust in the workplace and guarantee a safe environment and a productive workplace
Why Attend?
A comprehensive and highly proactive training course highlighting the function of conflict resolution, including assertiveness, conflict management and a positive approach to adaptability training to help managers produce ‘best in class’ results for the company.
The participants will learn the skills and gain the insight to effectively manage conflict by developing assertiveness, avoiding aggression, and resolving conflict to produce best in class outcomes from all interactions on behalf of the company. They will learn the importance of flexibility, focus, encouragement, and empathy in their roles within the company.
Benefits Of Attending
- Proactive listening
- Handling rejections
- Situation analysis
- Problem solving
- Customer orientation
- Conflict Resolution
- Effective Communication
- Emotional Intelligence
Learning Objectives
Effectively resolve conflict by focussing on relevant issues
Learn to vary communication style for different conflict situations
Understand assertiveness and its role in positive communication
Develop emotional intelligence towards a positive mind set to win!
See the whole picture, create win-win positions, and resolve the conflict
Develop your conflict management skills towards company success
Understand the need for adaptability and how to achieve it
Grasp the importance of sustainability in conflict resolution
Run this course in-house
For over 29 years, Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.
Bespoke training designed for your organisation only, combining traditional classroom setting, blended and online learning models
Is this course for you?
Who Should Attend
This course is intended for every manager and senior employee with an open mind, who seeks positive change and self-improvement in personal performance. It has been designed to help all staff recognise and achieve their potential and improve individual and team performance in the resolution of conflict.
Course Information
The course is presented in concise, comprehensive, and unique interactive modules and maintains the balance between concept, application and organisational success throughout. It is informative, searching and includes several highly inter-active workshops for all the participants and including three Key Workshops on adaptability towards sustainability.
Course Methodology
Delegates will also have the opportunity for role play and to learn and discuss how they can solve their own conflict issues in the organisation and be successful. This course aims to motivate participants to raise their own personal level of skill and understanding and successfully utilise new techniques for the benefits of the individual and the organisation.
Each participant will receive a unique and comprehensive workbook providing detailed notes from the course together with some subject matter on the modules and other reference material.
LEARN MORE ABOUT THIS TRAINING COURSE
Delivered by John
Expert in designing/executing management development programs/seminars for senior/middle management
Run this course in-house
For over 29 years, Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement