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20 - 21 September 2021
ADGM Authorities Building, Al Maryah IslandAbu Dhabi, United Arab Emirates

Hilton’s Global Commitment to Youth

The future of hospitality depends on resilient and thriving societies, and this starts with youth. The United Nations Sustainable Development Goals can only be realised if we invest in and empower the next generation. That is why at Hilton, cultivating the next generation of hospitality leaders is deeply engrained in our DNA and workplace culture.

This is made possible through a series of strategic partnerships with local academic institutions, such as the Dubai College of Tourism and Higher Colleges of Technology. These partnerships provide an exceptional learning experience for young students looking for a lifelong opportunity in the hospitality industry, allowing them to put into practice what they have learned in the classroom.

Through these partnerships, we have trained and placed young, passionate hoteliers in a variety of fields and roles – from F&B and engineering to HR and communications. To date, more than 70 interns have been placed across our nearly 30 hotels in the UAE and many of them have gone on to continue working and growing with us.

Once part of the Hilton family, our carefully curated Leadership & Development programmes ensure that all our Team Members have an opportunity to reach their professional aspirations. These include our Elevator Graduate Development Programme, a scheme designed to fast-track globally mobile graduates to a General Manager role within five to eight years of programme completion, as well as our Virtual Mentoring Programme, which allows aspiring leaders to facilitate relationships and learn practical leadership skills. Meanwhile our online learning platform, Hilton University, provides Team Members access to hundreds of training courses, toolkits, and internationally accredited learning resources.

As part of our commitment to Diversity & Inclusion, we also recently partnered with the SEDRA Foundation to coach, train, and create employment opportunities for people of determination. We believe that each and every individual has something valuable to contribute to society – regardless of race, gender, background, or ability. So far, more than 25 positions have been identified across our UAE hotels and we are working closely with the Foundation to fill them. By offering the opportunity for these talented, ambitious individuals to realise their potential, they can become active members of society and ultimately enjoy a better quality of life.

We have also partnered with the International Youth Foundation at a global level to launch Passport to Success (PTS) Concierge – a free, mobile-optimized online course that allows young people to learn about hospitality and upskill in the most critical and cross-cutting soft skills for customer service. Hilton has worked with IYF for nearly a decade, and one of the key pillars of this partnership has been the adaptation of IYF's award-winning life skills training course – PTS – for the hospitality industry. Available in multiple languages including Arabic, the relaunch of PTS will build on the success of previous iterations of the course which has been offered to our hotels for several years.

Our future lies in our youth. As the professional community it is not only our duty to ensure that young people are equipped with the tools, resources, and opportunities needed to succeed, but that differences are welcomed, embraced, and harnessed – only then can true progress be achieved.


Hilton’s Commitment to Youth – An Overview


  • Hilton has a longstanding commitment to building opportunities for youth around the world. We know that youth are key to the future of a sustainable travel and tourism industry. In 2014, Hilton launched its Open Door Pledge to connect, prepare, or employ one million young people by 2019. We exceeded the goal, impacting more than 1.3 million youth globally.
  • We remain deeply committed to providing opportunities for young people in our communities. As part of our 2030 Goals, we are committed to doubling investment in programs that contribute to sustainable solutions and economic opportunity for all. This includes youth opportunity, particularly for groups that are historically disadvantaged and/or underemployed.

  • With travel and tourism creating 25% of jobs globally in the past 5 years, and expected to produce 80 million more by 2029 (according to WTTC), we believe there is a bright future for young people who decide to build a career in hospitality. Passport to Success (PTS) Concierge will build on the success of the Passport to Success course offered at many of our hotels for several years. Over 15,000 young people have taken the course, and it has resulted in outstanding retention and promotion rates. 

  • In addition to our partnership with IYF, Hilton has worked with a number of other organisations that serve young people, including the Global Apprenticeship network. The Hilton Effect Foundation also prioritises opportunities and skills building for young people by awarding grants to support established youth development programmes.