FREQUENTLY ASKED QUESTIONS

Please contact EBDcustomerservice@ebdgroup.com along with the below details:

• Original Attendee:
• Name of replacement:
• Salutation (Ms,Mr,Dr,prof):
• Job title:
• Company name:
• Company address (including Zip code):
• Phone number:
• Email address:

Please contact EBDcustomerservice@ebdgroup.com along with your full name, company name, and the details of the amendment.

Refunds take 4-6 weeks to process.

Please note that only registered delegates can request a visa invitation letter, once registered please contact EBDcustomerservice@ebdgroup.com with the below details:

• Name:
• Designation:
• Passport Number:
• Date of Issue: 
• Date of Expiry:
• Date of Birth:

Once registered please allow up to 24 hours for the partnering team to send you your login details.

• Go to you profile page and then over to the Delegates/Guests box located on the right-hand side.
• Click on the Guests tab and then on the button that says, “Invite Guest”.
• Enter the email address of your guest and then click send Your guest will receive an email with a link that will allow them to log in to your account.

During their first-time logging in they will be asked to verify their email address and fill out some brief information about themselves so that you know who is entering your account.

Our All-Access Pass gives you access to onsite one-to-one partnering meetings, exhibit floor, and networking on March 20–23 as well as on-demand content, such as company presentations, panel discussions, and company showcases, up to four weeks before the event. This registration also includes digital one-to-one partnering meetings, March 28–30.

Our Digital Access Pass will give you access to on-demand content, such as company presentations, panel discussions, and company showcases, up to four weeks before the event and virtual one-to-one partnering meetings, March 28–30, 2023.

We are moving away from invoice/wire transfer options for all our events, all registrations must be completed with credit card at check out. Once completed your will receive a paid invoice within 1-2 days and access to partneringONE within 24 hours.

To qualify for this pass, the following criteria must be met:

Biotech and Pharma criteria:

• Be pre-revenue  
• The company must be engaged in developing their own pipeline of
• Therapeutics or diagnostics, or
• Technology platforms, or
• Digital medicine products

Tech Transfer Office and Academic criteria:

Be a not-for-profit university, hospital or institute, commercializing biotechnology therapeutics projects, technology platforms or digital medicine projects.

Step One: Register and pay for an All-Access pass.
Step Two: EBD dedicated team will be vetting your registration.
Step Three: If your company qualifies, you will receive a confirmation email with a VIP code to register 1 x Complimentary All-Access Pass & 3 x Complimentary Digital Access Passes.

***Pre revenue offer is not available for onsite purchase***

Young Company criteria:  

• Developing therapeutics or diagnostics
• Pre-revenue
• 3 years old or younger
• With 10 or fewer employees

Email EBDcustomerservice@ebdgroup.com for an application

***Young company offer is not available for onsite purchase***

Information on cancellation, payment and replacement policies can be found HERE