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Digital Wealth Virtual
March 2022

Will Kingston
Head of Customer Experience at Close Brothers


Will is the Head of Customer Experience at Close Brothers, a FTSE250 UK merchant banking group. Over his career he has built and grown customer-centric teams whilst working with banks, insurers and fintechs across 3 continents.

Before joining Close Brothers, he led a cross-regional team to launch one of the first digital banks in South-East Asia, grew a 50-strong CX team in a UK start-up and worked as a trusted advisor to some of Australia's largest financial services organisations. 

You can also find Will’s thoughts in The Spectator magazine, which he contributes to as a social commentator.

Agenda Sessions

  • Wealth Leaders Panel: Rethinking the value proposition in the era of hyper-personalisation – Creating a truly holistic client-centric experience