Jeffrey Staw

Chief Information & Innovation Officer at Firefighters First Credit Union

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Jeffrey Staw is Chief Information & Innovation Officer at Firefighters First Credit Union, where he leads technology, information security, AI strategy, and enterprise innovation initiatives serving firefighters and their families nationwide. Prior to joining Firefighters First, he held multiple executive leadership roles at Open Technology Solutions (OTS), helping credit unions modernize digital banking, technology strategy, and member experience platforms. An early innovator in marketing technology and digital commerce, Jeffrey has spent his career at the intersection of emerging technology, customer experience, and business transformation. Today, he is known for helping organizations apply AI and innovation in practical, human-centered ways that improve both employee and member experiences. He is a frequent speaker on AI, enterprise agility, digital strategy, and the future of financial services.