Introduction - Industrial Bank of Korea (IBK)

Established in 1961, IBK is a government-owned bank specializing in financing for small and medium-sized enterprises (SMEs). While fulfilling its policy role, IBK also provides comprehensive commercial banking services for all types of customers. Now, it has grown into one of the top 100 world banks, with KRW 500 trillion in total assets and over 700 branch network at home and abroad. It offers a wide range of financial services for 17 million retail and 2.2 million corporate customers.

IBK’s Retail Banking – Customers as Partners

Each year, IBK extends more than USD 50 billion credit to SMEs, and more than 30% of this is funded by retail customers. This led IBK to regard all retail customers as partners in fulfilling its policy mission and to strive to provide the best possible financial services for retail customers.

“i-ONE Bank” – Excellence in Banking

Through its mobile app “i-ONE Bank,” IBK offers a full range of commercial banking products/services, including deposits, loans, investments and pensions (Individual Retirement Pension). Functioning as a stand-alone Internet Bank within IBK, i-ONE Bank provides all-in-one mobile banking experiences and allows customers to execute all types of financial transactions online without the need for an offline branch visit.

Going forward, “i-ONE Bank” will continue to expand service offerings by leveraging open banking, MyData service and other innovative technologies. It will also stay committed to enhancing customer experiences in terms of user-oriented UX/UI design, security and usability.

1. CEO Interview (link)

2. i-ONE Bank (Award entry video - link)

3. IBK Homepage (link)

4. IBK Chang-gong (link)

5. IBK 1st Lab (link)