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FinovateFall
September 8-10, 2025
The Marriott Marquis Times SquareNew York

Richard Mathera
Behavioral Scientist at Irrational Labs
Speaker

Profile

Richard Mathera helps companies in fintech, health, and tech design better products using behavioral science. He has led work at Irrational Labs with consumer banks and financial services firms to increase savings rates, reduce churn, and drive digital adoption through behavioral design. Previously Richard designed and tested financial products to improve outcomes for low- to moderate-income Americans at Duke’s Common Cents Lab. His strategies have influenced product decisions at companies like Credit Karma, PayPal, and regional banks across the U.S. Richard brings deep expertise at the intersection of behavioral economics, consumer finance, and product strategy.

Agenda Sessions

  • Power Panel: Walking the CX talk - how financial institution can deliver outstanding omni channel CX & move away from a siloed approach to blend human & digital CX

    12:35pm