CollaborationRoom helps contact centers solve the lingering, post-pandemic issue of how to manage agents in a variety of environments. For the last 5 years, contact centers have been forced to cobble together tools that were not built for mirroring a contact center floor for their dispersed environments.

CollaborationRoom provides a single, SaaS platform that mirrors the "floor" virtually allowing leadership to engage with, manage, train, and support agents as if everyone was sitting next to each other. Additionally, AI compliance tools ensure that security and compliance policies are being followed no matter where the agent is working. CollaborationRoom is the one tool built specially for EVERY contact center environment so team engagement, agent training and support, production, and compliance thrive!