Frequently asked questions
Do sessions go out live?
No, all content is recorded and a set number of modules are released per week. You have unlimited access to module content once it has been released for the duration of the course and an additional two months.
Can I join after the course start date?
Yes, because modules are not live and all content is recorded you can catch up. Please contact Jessica at Jessica.Purnell@informa.com to enquire about joining a course after the start date.
Can I still take part if I’m away for part of the course run?
Yes. Online Academies provide a flexible learning format. As modules are not released live and are available for review, you will be able to catch up.
How long is my enrolment on the course?
You are enrolled on the course for the period that modules are being released and the trainer is active on the discussion forum (this varies from course to course – between 3 - 8 weeks) and for an additional 2 months after this to review course content.
On what day of the week and at what time are modules released?
Modules are released on Mondays (or Tuesday if Monday is a UK Bank Holiday) at 12 a.m. UK time.
Who do I contact if I have any problems while the course is running?
You should contact firstname.lastname@example.org
When will I receive my log-on details for the course?
Once you have paid, a member of the team will be in touch with your log-in details. We must receive payment for you to access the course.
How can I access the content?
Content is hosted on our Learning Management System, which you access using your device. A link will be provided to you with your log-in details.
What if I need extra time on the course?
Please contact Jessica at Jessica.Purnell@informa.com if you would like extra time on your course beyond the enrolment period. Extra time is subject to approvals and fees may apply.