Patrick Miles

Senior Project Lead, Enterprise Innovation, Innovation & New Ventures at Chick-fil-A, Inc.

Speaker

Over the first period of his professional career, Patrick’s work centered on community development, social impact, and social innovation. For more than 20 years, he served in various management roles in the nonprofit, faith, and community development sectors where he learned much about the importance of building and cultivating pathways for collective impact, strategic partnerships, and innovation in order to advance large scale efforts that tackle complex social challenges. Along the way he developed a passion for coaching and facilitating with an aim to empower professionals on the adoption and utilization of creative problem solving through human-centered innovation. These experiences prepared Patrick for his current role at Chick-fil-A, Inc. where he is charged with creating opportunities to educate and empower the Staff across the enterprise to adopt innovative mindsets and methodologies to address a variety of business and Customer challenges. This effort contributes to one of the company’s Core Values - “We Pursue What’s Next." Chick-fil-A desires for their entire workforce to embrace and utilize innovation to provide continual value to their Customers, the community, and to the business. This decentralized innovation approach aims to generate greater amounts of ideas and solutions from a broader and more diverse set of professionals. When not teaching, consulting, and facilitating teams across Chick-fil-A, Patrick’s primary attention focuses on his roles as Husband to his wife of 20 years and as Dad to his five children. You will also see
him cheering on his beloved Arsenal Gunners, volunteering to help advance the faith life of those in his church, and strategizing response efforts concerning orphan prevention and care.