IFF Distance Learning Complaints and Grievance Procedure
IFF is committed to providing a high-quality experience for each student and encourages students to inform us where there is any cause for concern.
We welcome your suggestions on how we may improve your distance learning experience, including complaints regarding a service, a member of staff or a fellow student.
Student Complaints and Grievance Procedure
What could the complaint be about?
The aim of IFF’s Complaints and Grievance Procedure is to resolve any problems as quickly as possible to the satisfaction of all parties.
Academic complaint
- Quality of material (omissions / corrections / level)
Operational complaint
- Admissions-handling related complaint
- Delayed access
Technical complaint
- Troubleshooting access to material
- Problem with learning platform (LMS)
Complaint about an individual
- Complaint about academic staff
- Complaint about IFF staff
- Complaint about student
Personal data and security
- If you have any concerns relating to privacy please refer to our privacy policy – https://privacy.informa.com/policies/en/
The Procedure:
Stage One
In the first instance please contact our customer service on iffcourses@informa.com
Stage Two
If you feel your complaint is not satisfactorily resolved, please contact the IFF General Manager on ted.Bailey@informa.com
Stage Three
Finally, if you feel IFF can’t resolve your complaint effectively you can refer to the Middlesex University complaint procedure but only after you have gone through stages one and two above. We are committed to working closely with our academic partner institution to ensure your issue is addressed. - https://www.mdx.ac.uk/about-us/policies/complaints/