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Restaurant Leadership Conference

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Apr 19 – 22, 2026
JW Marriott Phoenix Desert Ridge Resort & SpaPhoenix, AZ

Susan Cline
Group Vice President, Strategy & Transformation at Bloomin' Brands
Speaker

Profile

Susan Cline is a transformative restaurant industry leader with more than 30 years of experience driving enterprise wide growth, operational excellence, and cultural impact at Bloomin’ Brands. As Group Vice President of Strategy and Transformation, she partners with senior executives and cross functional teams to advance brand differentiation, elevate the guest experience, and lead large scale organizational change across the enterprise. Susan’s career reflects long term brand commitment and people first leadership. She began her journey with Bloomin’ Brands in 1995 as an Outback Steakhouse hostess while attending the University of Virginia. Over time, she advanced into senior executive leadership roles, including Senior Director of Operations Excellence, Vice President of Training & Development, Vice President of Strategy, and most recently her current role leading strategy and transformation for the organization. Known for building high performing teams and developing future leaders, Susan is deeply committed to fostering cultures where people feel empowered, valued, and inspired to excel. Her leadership has consistently translated into sustained revenue growth, stronger operations, and a differentiated guest experience across the portfolio. In recognition of her impact, Susan was named Outbacker of the Year in 2020 for her exceptional leadership, people development, and lasting contributions to the brand’s growth and culture. She continues to “pay it forward” by serving on the Board of Trustees for the BBI Trust and championing purpose driven leadership across the restaurant industry.

Agenda Sessions

  • Delivering a Remarkable Dine-In Experience: Inside Outback’s Turnaround Playbook

    11:00am