Tim Newton

Chief Technology Officer & Head of Brand Operations at Long John Silver's

Speaker

Tim Newton is Chief Technology Officer & Head of Brand Operations at Long John Silver’s, where he helps shape how technology and operations come together to support both franchisees and the guest experience. With almost three decades of experience spanning startups, healthcare, finance, and QSR, Tim brings a practical, people-first approach to modernization inside multi-unit restaurant systems.

In his dual role, he oversees restaurant technology platforms, digital ordering channels, enterprise data strategy, brand governance, and the Franchise Business Consultant organization. His focus is simple: use technology to make things easier for guests and team members while protecting the warmth and authenticity that define hospitality.

Tim believes the best technology often fades into the background—removing friction, enabling personalization, and empowering frontline teams to deliver meaningful service moments. He frequently shares insights on leadership, modernization within legacy brands, governance models that improve execution discipline, vendor strategy, and balancing digital innovation with genuine human connection across franchise systems.