VIRTUAL PARTNERING FAQs
What is partneringONE®?
Every attendee of SuperReturn Private Credit Europe 2020 gets access to a partnering platform partneringONE®, which allows you to identify prospective partners using advanced search capabilities and manage all your meeting requests in one place.
The software allows you to search for other participating companies and request meetings with them. If you are new to partneringONE®, check out the video tutorials available on the event website. They cover the complete life cycle from entering your profile all the way to your finalised meeting schedule.
What is a virtual partnering meeting?
Virtual meetings are hosted over the web via a video conference link we provide to you.
You can choose to share video and multimedia (e.g., a slide deck) or just do an audio-only call.
Just as in a real booth, everyone is encouraged to observe good partnering etiquette.
Each meeting has a unique link, so you need to exit each meeting and join your next meeting through the corresponding link provided on your meeting schedule.
How long are virtual meetings?
Meetings are expected to last 30 minutes and should start and end on time.
Monitor your meeting time and exit each call at the designated end time.
If you would like to extend your meeting, please use your own conferencing system.
When will I have access to the virtual meeting links?
Links will be published on your partneringONE® meeting schedule on August 30, 2020.
How do I join a virtual meeting?
Access your 'Meeting Schedule' and simply click on 'Join The Meeting' during the designated meeting time.
Use a headset for best audio quality and limit background noise.
Is there a partneringONE® app?
There is not an app but partneringONE® can be accessed on-the-go via your browser.
There is nothing you need to download to your phone.
Simply navigate to the event website and login.
How will meetings be scheduled considering different time zones?
The partnering hours have been extended to accommodate delegates in different time zones.
It is recommended to set some extra time slots to ‘Available’ in the morning or evening to facilitate meetings between intercontinental participants.
Can my colleague join the meeting?
Anyone on the meetingʼs participant list in partneringONE® can join via the link.
Add your colleague on the meeting as a participant if you would like them to be able to access the virtual meeting.
How can I add a colleague to my meeting? Or add myself?
You can easily add or remove a colleague from a meeting, or add or remove yourself as well.
Simply select the meeting from the 'Requests' page and then click the pencil icon beside your company name at the top of the message.
This will bring up a full list of attendees from your company.
Simply click or un-click the correct participants. If you're adding someone, make sure they're marked ʻAvailableʼ on their agenda during the appropriate time slot.
What functionalities will be available during a virtual meeting?
You'll be able activate your webcam, mute and unmute yourself, chat with the other party and share your screen.
Someone else besides the company I am supposed to meet with is in my meeting?
First, make sure that you clicked into the correct link taking your time zone into consideration. Partnering times in partneringONE® are displayed in Central European Summer Time (CEST) - UTC/GMT +1 .
If the time and link is correct, state your company name and that you have been assigned this virtual meeting booth for the next 30 minutes.
The connection is very poor, how can this be improved?
Ask everyone to mute themselves unless they are currently talking.
If you believe the issue may be on your end you can try reconnecting to the meeting, lowering the volume on your device, disconnecting your hands-free device or moving all other electronics away from your phone or computer.
When will I be able to obtain my meeting schedule?
All mutually agreed meetings will be scheduled instantly and will take place between August 31 - September 18.
Log in to partneringONE® and view your preliminary meeting schedule under 'Agenda - Meeting Schedule'. Please check back frequently since your schedule can still change in the days leading up to and during the event.
How can I sync my personal calendar with my partnering meetings?
Go to 'Agenda' and your 'Meeting Schedule'. Select “Calendar Export” from the upper right corner to export your partnering meetings to your personal calendar.
Please note, if there are updates to your scheduled partnering meetings after you exported your calendar, you need to do this step again to update your calendar and reflect recent changes.
It is recommended to wait to download your calendar until the video conference links are published on August 30.
I have some meetings that say “Missing Availability”. What does this mean and what can I do to resolve it?
Meetings with “Missing Availability” could not be scheduled due to no common availability among the participants.
You can help resolve this scheduling conflict by setting more timeslots to available and/or removing any optional participants from your company.
Also, try opening some early morning or evening time slots to account for other time zones. partneringONE® will attempt to schedule these meetings every few hours.
My meeting is listed as "Request cancelled. Message from Administrator." What does this mean?
This usually means that the other party has contacted us to cancel their registration at the event.
When a registration has been cancelled, all meetings associated with it are also cancelled and they appear as ʻRequest cancelled. Message from Administrator.ʼ in your inbox.
What do I do if the other party is not showing up for my scheduled virtual meeting?
Reply to the existing meeting request in partneringONE® to let them know you are waiting; if they miss the meeting entirely share your contact details for easy follow-up.
Can I reschedule a meeting?
Yes, you can submit a rescheduling request via partneringONE®.
Go to 'Agenda - Meeting Schedule' and select the 'Rescheduling' button next to the corresponding meeting.
When you submit a meeting for rescheduling, you will be offered an alternative time and date.
When you agree to the alternative time slot, the meeting will be instantly rescheduled and you will then set your availability for the now empty time slot.
If there is no alternative time and date offered, you can still enter the meeting for rescheduling. It will be reviewed regularly by the scheduler to see if it can fit in.
How do I manage notifications I receive for this event?
Go to your 'Settings' page to manage your email and notification preferences.
You can subscribe to SMS notifications, add another email address as a secondary email as well as turn on instant notifications.
What if I need technical help during one of my meetings?
If you experience any issues with partneringONE® or your virtual meeting links, reach out to the partnering manager at firstname.lastname@example.org.