The Fairmont Hotel,
Riyadh
Exhibitor Manual
Welcome to the Exhibition Manual for SuperReturn Saudi Arabia 2025.
Here you will find the relevant information and forms to complete for the event.
Please read carefully through each section below and let Olivia know if you have any questions.
We look forward to working with you in making this a successful event!
Exhibitor Manual
Key Contacts
Sales:
- Marcia Brissett | marcia.brissett@informa.com
Operations:
- Sponsorship Operations | Olivia Thomas | olivia.thomas@informa.com
- Speaker Operations | Louiza Charalambous | louiza.charalambous@informa.com
Informa Connect is committed to improving diversity, equality and inclusion in every industry it operates in, through our agendas and specialist programmes to encourage a variety of demographics. We expect all our participants, exhibitors and sponsors to support this ethos. We will be asking all our stakeholders to take care when designing their stands, promotions and other communications to ensure that our events contribute to promoting equality in the industry. Please see these additional guidelines for all sponsor and exhibitor attendees.
Exhibiting Sustainably
At Informa Connect, we have an ambition to become a champion of sustainability within our business and across the specialist markets we serve.
As part of our FasterForward programme, we have committed to a series of specific and ambitious goals and activities that, over a five year period, will help us become an ever more sustainable, high impact business while supporting and accelerating change in our markets.
EXHIBITOR SUSTAINABILITY CHECKLIST
Firstly we have put together a useful checklist for you to follow on how you can exhibit at our event more sustainably - click here to learn more
BETTER STANDS
Through our commitment to the evolution of the exhibitions industry, we aim to ensure that we are delivering the best possible experience for our customers. We believe that by moving away from the use of disposable exhibition booth we will improve the ease, quality, safety and sustainability of the exhibitor experience at our events. Therefore, as part of event regulation we ask that exhibitors do not use disposable booth. Disposable booths are defined as space only stands made to be used only once which are usually constructed from raw materials at the venue during build up and the main structure is disposed of after the event.
MORE INFO ON BETTER STANDS - click here
**We are specifying that any freebuild exhibitors must demonstrate evidence at both the design concept and build methodology that your stand’s core structural materials are re-useable or recycled
Permitted Onsite
Core elements i.e. walls, archways, counters etc. must be constructed with reusable materials e.g. system build or stock panels
The stand structure must be prefabricated and ready to assemble onsite
Final adjustments to prefabricated pieces for fitting purposes is allowed
Final coat of acceptable TVOC paints for repair purposes only
Floor flats and system floors must be cut to size before coming onsite and be recyclable and/or reusable
The use of LED lighting
The use of recycled carpet, vinyl flooring, other floor coverings.
Prohibited Onsite
The use of one-time MDF panels or similar raw materials planned to be cutting to size onsite
The use of ‘other’ raw materials to construct core structural elements i.e. walls, archways, floor systems, counters, etc. that are not planned to be reused or recycled after use
Construction of any stand components from single use materials
Building from scratch onsite of any stand core elements
The use of incandescent light bulbs
The use of non-recycled carpet, vinyl flooring, other floor coverings.
REMOVAL OF HANDOUTS & SUSTAINABLE GIVEAWAYS AT SUPERRETURN SAUDI ARABIA
In keeping with our sustainability aims at SuperReturn Saudi Arabia we are asking that exhibitors do not provide handouts at this event and we would like all of our exhibitors to embrace this sustainability goal with us.
In order to assist with this, and remove the need for handouts, SuperReturn will provide QR codes to exhibitors that can be shown on your stand – these can be used for people to download materials such as white papers or brochures, or to simply share their details with you. You will receive early access to ConnectMe, to build your Virtual Showcase Page. More information to be followed shortly on how you can build your Virtual Showcase Page and upload your organisation’s material.
If you wish to have any branded giveaways at your stand, in keeping with SuperReturn's sustainability goals, these must be sustainable in nature. This means they should either be fully recyclable or have longevity of use. They must not contain any single use plastics and you should be aware of the carbon footprint of any items you order. Please also be aware of the volume of your order – and do not have lots of spare items that will not then be used.
DEADLINES
- 100 word company profile & eps logo - by return
- Pass registration via Visit portal - by 13 December
- Exhibitor declaration - by 20 December
- Hotel reservation - as soon as possible
Please send details to Olivia
YOUR STAND
Exhibitors must not exceed their allocated space. Please be sure to check that your stand will fit within your 3m x 2m space. The Organisers reserve the right to move any items outside the boundaries of your allotted space.
The following are provided for all exhibitors free of charge:
ALL ADAPTERS & EXTENSION LEADS MUST BE PROVIDED BY EXHIBITORS. INFORMA CONNECT WILL NOT BE ABLE TO PROVIDE THESE ON SITE.
If you would like to add any design elements or additional items to your booth you can contact our Audio & Visual team: Matt Dale
Please be advised that you are responsible for ensuring that any equipment or materials brought by yourselves are covered by your own insurance. You should have public liability insurance to cover your attendance at the event.
Complimentary wireless internet will be provided for all exhibitors.
COMPULSORY HEALTH & SAFETY
As an exhibitor it is essential that you read the health and safety rules.
The declaration must be returned by 20 December so that SuperReturn are aware what you plan to do at this event. Please note that stands will be table top only.
EXHIBITION SET UP & BREAKDOWN TIMES
Exhibition Build Up*
From 2pm - 4pm on Sunday 26 January
Exhibition Break Down
Break down: From 17:30 on Tuesday 28 January
*Please note that these times may change – you will be informed closer to the event if this is the case
VENUE & DELIVERIES
It is your responsibility to book your courier for both delivery AND collection. It remains a private arrangement between you and your chosen courier company. In addition, it is your responsibility to pay all customs charges; otherwise all the materials may be refused.
Materials can be sent to the hotel no earlier than Friday 24 January.
Please use the delivery label for ALL items being delivered – please note items not labelled correctly are likely to go missing!
Remember – it is your responsibility to arrange for items to be picked up at the end of the event – items must be collected by the end of 28 January. You must book the courier and ensure that your items are clearly labelled with your company name and the return address. Items left after this time will be disposed of. Please ensure the collector brings collection instructions detailing the following:
Quantity & description of items being collected
Name of the Event
Date of Collection
Proof of Collection
SUPPLIERS
If you would like to add any design elements or additional items to your booth you can contact our Audio & Visual team: Matt Dale
YOUR LOGO AND PROFILE
If you have not already sent us your company profile and logo please provide the following:
100 word company description plus website address
Your company logo in eps format
Please submit your company profile to Olivia by return.
Alternatively, please confirm to the same email address if the profile and logo currently online are correct.
YOUR PASSES & LEAD GENERATION
You are entitled to a certain number of complimentary registration passes per your agreement. If you are unsure how many passes you have used or what comes with your package, please contact Olivia.
As exhibitors you will now be able to access the ConnectMe platform 5 weeks prior to the event. As a result, you’ll be able to instantly begin networking with LPs who’ll receive similar access, as well as see the full general attendee list who can login from 3 weeks out. You must register your complimentary passes via Visit to access ConnectMe.
INCLUDED PASSES
The primary contact from each company will receive a unique activation link and details of how to create an account on our registration portal, Visit Connect, to register your complimentary passes for the event.
Speakers will automatically be registered, please do not use your allotments to register speakers.
The SuperReturn speaker coordinator will be contacting all speakers directly with further information about their participation.
ADDITIONAL PASSES
If you require additional passes, please contact Amy Skipper who will be able to share a booking link.
LEAD SCANNING
SuperReturn are partnering with Visit Connect as the registration and lead retrieval tool for the event.
Visit Connect puts the success of the show firmly in the palm of your hand. Using their own smart device, exhibitors can verify, rate, prioritise, monitor, and respond to leads in real-time, from the show floor or remotely from a team member at your office.
Scan a visitor badge with Visit Connect immediately to:
•access contact data,
•add notes, voice memos and photos
•answer pre-set questions,
•set follow up instructions,
•even immediately contact the lead
Find details here of how Visit Connect will work for lead generation.
Login details will be sent to the primary contact in due course along with further details on how to use the system.
HOTEL ACCOMMODATION
To arrange accommodation please go to the Plan Your Visit page.
Demand for rooms can be very high, so please book early to avoid disappointment. SuperReturn takes no responsibility for hotel reservations.
Informa Connect does not have a third party hotel booking agency representing this event aside from the above links. If you are contacted to book accommodation by any agency, this is not recommended as they are unknown to Informa Connect and the hotel.