Grace PhangUser Researcher at Liberty Mutual Insurance
Grace is a User Researcher at Liberty Mutual, leading user research for agile teams focusing on online accounts, claims, and mobile apps. Her passions at Liberty include inclusive design, mixed methods, and leading diversity initiatives. Prior to Liberty, she worked for the Tufts spatial cognition lab, examining origami and paper engineering. With her sister, Grace co-founded a successful fashion company called Fab Hatters that specializes in unconventional designs, camp, and childhood memories. She studied Anthropology and Neuroscience at Dartmouth College and completed a Masters in Human Factors in Information Design from Bentley University.