2008 North American Airlines Satisfaction Survey out today

As we all know, America's satisfaction with airlines is on the decline. Read this article here at the Baltimore Sun for a better understanding of what is just the tip of the iceberg. The 2008 North American Airlines Satisfaction Survey, which can be found here at JD Power and Associates, was discussed in an article at CNN Money. The survey found that most passengers are dispirited by the poor customer services by airlines across the board. Satisfaction is at its lowest level in three years. The sentiment was fueled by poor treatement of passengers by flight staff, gate agents, and the crew. The survey was measured by rating: cost, crew, in flight services, aircraft, check in, the boarding and deplaning, the baggage claim process, reservations, and the check in process. JetBlue, Continental, and Alaska Airlines were the top rated carriers when it came to customer service. Alaska Airlines and Air Canada were the only to carriers to see an increase in their customer service ratings.