End of Innovation Conference Keynote
Keys to Successful Collaboration
Shapiro, Ph.D, Associate Professor of Psychology, Harvard Medical School/McLean
Hospital and Associate Director of Harvard International Negotiation Project
easy innovation can be'and how it crashes against the steel wall of the
successful collaboration,' he claims. 'Think of the conflicts, the stress, the
negotiations'and imagine if you can streamline that process and make it even
five percent better. It's an emotional problem, not a rational one.'
efforts, to better understand the emotional side of collaboration and deal more
effectively with the emotions of others.
emotions. The default is to suspend emotions, but the reality is that you
cannot. Emotions are complicated and complex, but essential to the human
experience and meaningful collaboration.
Instead, take one step back and focus on core concerns. The five basic core
concerns are: Appreciation[RE1] ,
Affiliation, Role, Status, and Autonomy. If you deal well with these five
concerns, you are in a better position.
feel unheard, devalued, not understood. Appreciation has a big impact on
emotions. This is a key tool to getting concepts approved. How do you do it?
Here are three basic tactics:
the other's point of view
negotiating. The key to such communication is listening'and also asking good,
the freedom to make decisions without imposition from others. When someone's
autonomy feels imposed upon, professionals get defensive.
you and others. The ideal is to turn an adversary into a colleague.
position. Rather, walk in as ask for advice authentically.
is your standing in relation with another.
pre-established roles. Strategy, shape your roles and theirs.
a fulfilling role
Southern Growth Studio, an innovation and strategic growth firm based in
Memphis, TN and the author of Going
Electric. Visit www.southerngrowthstudio.com to learn more.