A Gold Medal for FUN
This is posted on behalf of JoAnna Brandi. It is co-posted on the Customers 1st Blog and JoAnna Brandi blogs.
I just happen to call on the last day and got a 'blow by blow' on the final minutes of the events. I sat laughing in my parked car while a thunderstorm threatened right behind me. I had to make sure my car was not moving because I laughing much too hard to be driving. Since I wanted to find out the results, I called back the next week and got the scoop. 'So what did you get out of it'? I asked.'Besides fun? Team participation, increased communication between departments, memorable common experiences, innovation, engagement.' 'I gather then, this is only the first of your Olympics,' I asked.
'Yep, the first Annual.' A tradition is born. All because a company was open enough to listen to a suggestion of a young intern ' a crazy suggestion at that. Gary Hamel, oft called the world's greatest strategist, says that we need to find ways in companies to create thousands of crazy ideas, and out of the thousands we'll distill them down to hundreds of not-so-crazy ideas, and out of them perhaps 10 or so viable ideas and out of the one or two really really great ideas that will fundamentally change the nature of our business and give us a competitive edge. Congratulations Midwest ISO, you've got a great start.
If you'd like to see more of Joanna Brandi's blogs, visit JoAnna Brandi's Blogs. You can also find out more by visiting her Customer Care Coach website. Joanna Brandi will be a keynote speaker at this year's North American Conference on Customer Management, and has already been profiled on our Customer 1st blog. Stay tuned for her posts on the Customers 1st blog!