Standing Out in a Commoditized World
The co-founders of Peer Insight, Jeneanne Rae and Tim Ogilvie, recently took a look at these three big themes of service innovation in 2009:
(1) How to create a repeatable/systemic capability,
(2) Using service innovation to solve wicked social problems, and
(3) New tricks enabled by emerging IT and analytics.
If you missed this live seminar, here's your chance to view it at your own leisure.