Certificate in Communications Excellence in Customer Service
Unlock the power of exceptional customer service by mastering effective communication, paving the way for enhanced customer satisfaction, loyalty, and business success.
Sign up for Our Professional Certificate in Communications Excellence in Customer Service Training
Create persuasive messages, ask thoughtful questions and engage in active listening, to ultimately deliver customer excellence consistently
Why Attend?
In today's competitive business landscape, exceptional customer service has become a crucial differentiator for organisations across industries. Recognising this growing demand, our comprehensive course on fostering effective communication in customer service is designed to equip professionals with the necessary skills and knowledge to exceling this critical area.
Benefits Of Attending
- The importance of exceptional customer service for business success
- How to identify and optimise critical touchpoints in the customer service lifecycle
- Techniques for understanding and segmenting customers effectively
- Strategies for building and maintaining strong customer relationships
- Effective communication skills, including active listening and rapport building
Learning Objectives
During this course, attendees will experience an engaging and interactive learning environment designed to maximise their workplace potential. Adults learn best through a combination of theory, practical application, and collaboration so this course incorporates a variety of activities that cater to different learning styles and promote active participation.
Run this course in-house
Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.
Bespoke training designed for your organisation only, combining traditional classroom setting, blended and online learning models
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Is this course for you?
Who Should Attend
- Customer Service Representatives: Those directly interacting with customers on a daily basis will enhance their communication skills, enabling them to provide personalised and empathetic support
- Team Leaders and Managers: Leaders responsible for overseeingcustomer service teams will gain insights into effective communicationstrategies, enabling them to guide and support their team membersmore effectively
Course Requirements and Certificates
Delegates must meet two criteria to be eligible for an Informa Connect Academy (ICA) Certificate of Completion:
- Satisfactory attendance - Delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessionswill not be eligible to sit the course assessment
- Successful completion of the course assessment - Assessments willbe ongoing and based on in-class participation and activities
Targeted Competencies
- Communication Skills: Participants will develop effective verbal and nonverbal communication techniques, active listening skills, and empathy to enhance customer interactions
- Relationship Building: Participants will learn strategies for fostering strong and lasting customer relationships, promoting customer loyalty, and increasing customer retention
Learn More About This Training Course
Certified by CPD UK
The CPD Certification Service is an independent accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.
Run this course in-house
Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement