- Download Agenda
- Session 1: The Importance of Customer Experience Management (CEM)
- Session 2: Customer Journey Mapping (CJM) – Design & Reality
- Session 3: Customer Journey Mapping vs. Internal Processes Mapping
- Session 4: Measuring Customer Experience – Voice of Customer (VOC)
- Session 5: Customer Experience & Employees Experience
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Session 1: The Importance of Customer Experience Management (CEM)
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Session 1: The Importance of Customer Experience Management (CEM)
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- Download Agenda
- Session 1: The Importance of Customer Experience Management (CEM)
- Session 2: Customer Journey Mapping (CJM) – Design & Reality
- Session 3: Customer Journey Mapping vs. Internal Processes Mapping
- Session 4: Measuring Customer Experience – Voice of Customer (VOC)
- Session 5: Customer Experience & Employees Experience