Certificate in Operational Excellence and Continuous Improvement

Course Overview

Operations management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed and effective in terms of meeting customer requirements. It is concerned with managing the process that transforms inputs (in the forms of materials, information, labour and energy) into outputs (in the form of goods and services) to deliver outcomes for the company – usually a financial return – and the customer, in the form of satisfaction with product or service.

Learning Outcomes

• Recall the purpose of operations management and how to align operations management strategies with the organisation’s strategy
• Relate the approach for aligning the operation to meet the needs and expectations of the customer both internal and external
• Recognise the difference between daily operations management and strategy execution

What Will You Gain?

The aim of this course is to provide you with an introduction to the role of an operations manager in all sectors of the economy including, manufacturing, financial services, health services, government departments, etc. Attendance on this course will encourage you to explore key aspects of operations management to help you improve operations in your organisation and further your career as an operations manager.

Who Should Attend

It is not only operations managers or factory managers who run operations, all managers in all sectors run some form of operation, for example: a finance manager's operation processes invoices and other financial transactions, an HR manager’s operation processes recruitment so, if you are responsible for the management of processes then you are an operations manager. This course is designed for all managers: senior, middle and first line managers, superintendents and supervisors in all sectors of the economy.

Learning Style

It is our intention to give you an opportunity to understand the nature and practice of operations management. To do so we will present you with a range of learning experiences including presentations, case studies, exercises and simulations.

Certification Criteria

You must meet two criteria to be eligible for an Informa Connect Academy Certificate of Completion:

• Satisfactory attendance: You must attend all sessions of the course. If, for any reason, you miss more than 2 hours of the course sessions, you will not be eligible to sit the course assessment
• Successful completion of the course assessment: Assessments will be ongoing and based on in-class participation and activities

Delivered by Alan

Alan has been a training and development professional for over fifty years. He began his career in the computer industry and subsequently spent over thirty years in the U.K. banking sector where he held several senior roles in Training Management, Human Resource Management, Operations Management, and Quality Management. In 2003, Alan launched his own consultancy.

Certified by CPD UK

The CPD Certification Service is an independent accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement