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13 - 16 October 2025
In Person or Live Digital

Certificate in Quality Management & Business Improvement

Applying lean, six sigma and other improvement strategies to prepare your company for the digital age

Sign Up for Our Quality Management & Business Improvement Training

Reduce your costs by improving process efficiency and reducing re-work

Course Overview

A Business Improvement programme deploying Lean & Six Sigma has the potential to deliver huge improvements to the efficiency and effectiveness of your organisation and will deliver improvements on a continuing basis in the future, but to achieve this you must look at it as a strategic initiative not a short-term fix.

Learning Outcomes

  • Present a business case for deploying Lean and Six Sigma tools and techniques to deliver a Business Improvement strategy
  • Recall the history and development of Lean, Six Sigma and Quality Management
  • Name the seven classic wastes, plus five others
  • Contrast quality control with quality management

What Will You Gain?

The aim of this course is to help you understand the range of options open to you if you are considering launching a business improvement strategy or building on your current approach. Your choice may depend on the type, size and maturity of your organisation and this course will help you make that choice. To achieve this the course will explore a range of strategies, tools and techniques used by world-class companies, globally.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.

Bespoke training designed for your organisation only, combining traditional classroom setting, blended and online learning models

Is this course for you?

Who Should Attend

Directors, managers, and those involved in business improvement initiatives, in all sectors of the economy particularly those wishing to understand the options available to launch a business improvement strategy.

Learning Style

It is our intention to provide a learning environment that helps you to understand a range of concepts, tools, techniques and methodologies through a range of interventions that will be informative, varied and fun. We will use exercises, simulations and case studies to support presentations.

Certification Criteria

You must meet two criteria to be eligible for an Informa Connect Academy Certificate of Completion:

  • Satisfactory attendance: You must attend all sessions of the course. If, for any reason, you miss more than 2 hours of the course sessions, you will not be eligible to sit the course assessment
  • Successful completion of the course assessment: Assessments will be ongoing and based on in-class participation and activities

Learn More About This Training Course

Delivered by Alan

Alan has been a training and development professional for over fifty years. He began his career in the computer industry and subsequently spent over thirty years in the U.K. banking sector where he held several senior roles in Training Management, Human Resource Management, Operations Management, and Quality Management. In 2003, Alan launched his own consultancy.

Certified by CPD UK

The CPD Certification Service is an independent accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement

Customer Care Officer

Al Yah Satellite Communications Company, UAE

"Alan was great. He asked us what we wanted to focus on from day one and delivered"