Certificate in Conflict Management & Resolution

Why Attend?

Sorting out conflict is one of the most challenging aspects of people management. Learn how to meet that challenge with confidence by exploring a renewed understanding of yourself, your present conflict resolution strategies, your possible biases, and your communication style. Minimise risk and maximise team productivity by assisting your people to sort out ‘personality differences’, disagreements, and conflicts and move towards a harmonious workplace.

Benefits Of Attending

• Identify and respond to different drivers of conflict
• Apply a solutions-focused approach to conflict situations
• Employ proven conflict resolution strategies
• Apply basic mediation techniques in a workplace context
• Build strategies for creating an atmosphere of positive communication

Learning Style

You’ll learn through a variety of methods including:

• Group discussion
• Case studies
• Role plays or simulations
• Mini lectures
• Practical demonstrations
• VideosQ & A sessions
• Course notes and Note-taking

Who Should Attend

This interactive course is designed for managers and leaders of teams, projects, and organisations. It is also appropriate for supervisors, entrepreneurs, coaches, trainers, facilitators, HR professionals, PAs, office managers, and anyone who wants to help themselves, and others, improve their conflict-resolution skills.

Course Information

The course is presented in concise, comprehensive, and unique interactive modules and maintains the balance between concept, application and organisational success throughout. It is informative, searching and includes several highly inter-active workshops for all the participants and including three Key Workshops on adaptability towards sustainability.

Course Methodology

Delegates will also have the opportunity for role play and to learn and discuss how they can solve their own conflict issues in the organisation and be successful. This course aims to motivate participants to raise their own personal level of skill and understanding and successfully utilise new techniques for the benefits of the individual and the organisation.

Each participant will receive a unique and comprehensive workbook providing detailed notes from the course together with some subject matter on the modules and other reference material.

Delivered by Jacqueline

Jacqueline is in international demand as a leadership expert and people development strategist. She is an outstanding, polished facilitator who is a long-standing Senior Associate with Informa in the Middle East and Asia Pacific.

Certified by CPD UK

The CPD Certification Service is an independent accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement