Certificate in Conflict Management & Resolution

Course Overview

Sorting out conflict is one of the most challenging aspects of people management. Learn how to meet that challenge with confidence by exploring a renewed understanding of yourself, your present conflict resolution strategies, your possible biases, and your communication style. Minimise risk and maximise team productivity by assisting your people to sort out ‘personality differences’, disagreements, and conflicts and move towards a harmonious workplace.

Benefits Of Attending

• Identify and respond to different drivers of conflict
• Apply a solutions-focused approach to conflict situations
• Employ proven conflict resolution strategies
• Apply basic mediation techniques in a workplace context
• Build strategies for creating an atmosphere of positive communication

Who Should Attend

This interactive course is designed for managers and leaders of teams, projects, and organisations. It is also appropriate for supervisors, entrepreneurs, coaches, trainers, facilitators, HR professionals, PAs, office managers, and anyone who wants to help themselves, and others, improve their conflict-resolution skills.

Certification Criteria

You must meet two criteria to be eligible for an Informa Connect Academy Certificate of Completion:

• Satisfactory attendance: You must attend all sessions of the course. If, for any reason, you miss more than 2 hours of the course sessions, you will not be eligible to sit the course assessment
• Successful completion of the course assessment: Assessments will be ongoing and based on in-class participation and activities