Certificate in Writing Effective Policies & Procedures

Why Attend?

Employees and staff members often get stuck in certain situations when they are doubtful of what needs to be done. Policies and procedures should be one of the first places to go to in situations of doubtfulness and should be the answer and guide for how to act. Often, poorly written, or unclear policies and procedures are one of the main reasons why employees find themselves wasting time making certain decisions, mistakes, or stuck in doubt and frustration over a certain situation. Clear and effective policies and procedures set the tone and standard to act, and to make decisions professionally. Therefore, policies and procedures should be accurate, brief, clear, and easy to follow and comprehend. When properly followed, they are guaranteed to save time, eliminate frustration, and increase productivity and efficiency.

Benefits Of Attending

• Appreciate the importance of and know the difference between policies and procedures
• Improve strategic thinking on how to develop policies and procedures
• Draft effective policies and procedures
• Recognise the importance of employee compliance and acknowledgment of policies and procedures

Key Competencies

1. The importance of compliance to policies and procedures
2. Clear communication and clarity for better teamwork and collaboration
3. Efficiency in writing and the appropriate choice of words while drafting
4. Analysing current policies and procedures and identifying problems within
5. Enhancing technical and professional expertise of subject matter experts
6. Driving results and maintaining high quality of work

Who Should Attend

• Professionals attempting to write policies and procedures for the first time
• Staff currently responsible for writing policies and procedures – Wanting to improve their skills
• Managers at all levels who wish to refresh and consolidate their knowledge and skills on matters of policy and procedure writing
• Quality Assurance professionals
• Human Resource professionals
• Compliance officers in banks and companies
• Operation managers and specialists in manufacturing and service companies

Course Information

Delegates can earn up to 12 CPDs
Program level: Intermediate

Course Methodology

The course will consist of a combination of classroom training, case studies, real examples and group discussions.

• Instructional Delivery Method: In-Person and Live Online
• Prerequisite & Advanced Preparation: Reading material will be sent prior to the course

Delivered by Mohammad

With a distinguished career spanning over 32 years, I am an accomplished Institutional Development and Public Policy Expert dedicated to catalysing positive change in both public and private sectors. My extensive experience encompasses spearheading transformative initiatives within government institutions to enhance private sector competitiveness.

Certified by CPD UK

The CPD Certification Service is an independent accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement