Certified Administration Manager (CAM)

Course Overview

The Certified Administration Manager (CAM) programme equips you with the essential knowledge and management skills required to operate effectively in modern administrative and organisational environments.

This course provides a comprehensive understanding of how organisations function, how people and systems interact, and how administration supports organisational performance. You will develop the confidence to manage processes, information, teams, and change while contributing strategically to your organisation’s success.

What You Will Gain

By attending this programme, you will gain a strong foundation in administrative management, leadership, and organisational effectiveness. You will strengthen your ability to manage people, systems, and information, improve communication practices, and apply performance measures such as KPIs and Critical Success Factors.

You will also enhance your professionalism through personal development planning, time management, and continuous professional development, enabling you to add greater value in your administrative role.

You Will Learn

You will learn how organisations are structured, how objectives are set using SMART techniques, and how management and leadership theories shape administrative practice. You will explore systems thinking, team development, motivation, communication models, and knowledge management.

By the end of the course, you will have practical tools and frameworks to improve administrative performance, support organisational goals, and progress confidently in your career.

Who Should Attend?

This course is ideal for anyone working in an administrative capacity within an organisation, or those responsible for managing, processing, and optimising information. It is particularly valuable for professionals aspiring to higher management or board-level positions, who wish to strengthen their ability to develop and implement strategies that drive organisational success. Participants will gain practical tools and insights to enhance operational efficiency, streamline processes, and apply advanced Administrative Management techniques effectively in real-world scenarios.

Course Methodology

The course uses a highly interactive approach, combining group activities, case studies, and guided discussions to foster practical learning and collaborative problem-solving. You will explore transformational methodologies designed to improve your effectiveness, decision-making, and leadership within both current and future roles. The in-person sessions provide an opportunity to delve deeper into key concepts, engage in extended exercises, and participate in rich discussions with peers and instructors, ensuring that learning is applied meaningfully and tailored to your professional context.

Certification Criteria

You must meet two criteria to be eligible for an Informa Connect Academy Certificate of Completion:

• Satisfactory attendance: You must attend all sessions of the course. If, for any reason, you miss more than 2 hours of the course sessions, you will not be eligible to sit the course assessment
• Successful completion of the course assessment: Assessments will be ongoing and based on in-class participation and activities

Delivered by Mark

Mark is Director and Courses Co-ordinator for Deltic Training, a provider of accredited qualifications, delivering strategic administration and business management courses, from UK Level-3 through to Level-5 on a worldwide basis.

Certified by CPD UK

The CPD Certification Service is an independent accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement