Certified Digital Transformation Practitioner

The Certified Digital Transformation Practitioner course is a five-day professional training designed to equip mid to senior-level professionals with the principles and practices of digital transformation. The course focuses on integrating AI, emerging technologies, and innovative business models to drive efficiency, enhance decision-making, and create new business opportunities. It aims to enable organisations to thrive in the AI-driven digital economy through interactive sessions, case studies, and practical tools.

Download the course brochure for full details.

In the Certified Digital Transformation Practitioner course, you will learn to understand the role of digital transformation in reshaping business models using AI and emerging technologies. You will explore key enablers and challenges, develop comprehensive digital transformation frameworks, build AI-enhanced business cases, and apply AI-powered decision-making.

The course culminates in creating a practical AI-driven roadmap via a Capstone Project. This ensures improvements in customer experience and operational efficiency.

The course is structured around the THRIVE Framework, which offers a holistic view of digital transformation activities across organisations. It integrates leadership capabilities, competitive strategies, and business models to foster a digitally transformative culture.

The training blends theory with interactive case studies, practical exercises, and an AI-powered strategic roadmap to implement transformation initiatives effectively.

The course is ideal for mid to senior-level professionals responsible for digital transformation initiatives, including business and technology executives, CTOs, IT and innovation professionals, HR and marketing managers, change management specialists, and heads of e-commerce or business development.

It is especially suitable for those seeking to develop AI-driven strategies and integrate digital technologies into business operations.

There are no formal prerequisites mentioned for attending this course; however, the ability to understand and retain pre-course materials may depend on your background and experience. Delegates are encouraged to begin working through the provided online portal resources ahead of the five-day classroom training.

Bringing a laptop is mandatory for active participation and assessment!

Upon successful completion of the course, including attending all sessions and passing the assessment, you will receive an Informa Connect Academy Certificate of Completion and any applicable partner certificates. In-person learners receive a hard copy, while virtual learners receive a soft copy. Delegates who do not meet attendance or assessment criteria will be issued a Certificate of Attendance.

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The Certified Digital Transformation Practitioner course is delivered over five full days, combining classroom training with pre-course online learning materials available via the CXO Transform platform. The format includes interactive lectures, case studies, hands-on exercises, and ongoing revisions accessible for 12 months post-training. An online multiple-choice exam is conducted on the final day.

Download the course brochure for full details

Yes, the course offers virtual learning options with digital tools for an engaging and interactive experience. Delegates register on the CXO Transform online platform for pre-course materials and revision tests.

The assessment exam is conducted online, and all course documentation is provided digitally to virtual learners.

The course includes practical exercises such as building AI-enhanced digital business cases, defining organisational challenges, ideating innovation solutions, and developing a comprehensive AI-driven transformation roadmap through a Capstone Project. These activities ensure participants gain actionable skills to apply immediately in their organisations.

Participants are required to bring a laptop for accessing online materials, participating in exercises, and completing the certification exam. Access to the internet is necessary for engaging with the CXO Transform learning platform and the online exam. Additional recommended materials include a notebook and writing instruments for note-taking during sessions.

Informa Connect Academy is a global provider of certified professional training, offering expert-led courses in leadership, finance, HR, strategy, and more. As part of the FTSE 100-listed Informa Group, we deliver 1,000+ courses annually across in-person, live online, and digital formats, helping professionals and organisations upskill with confidence.

Informa Connect Academy delivers training across 15+ key sectors, including:

• Finance & Risk

• Human Resources

• Project Management

• Energy & Sustainability

• Maritime & Transport

• Technology & Innovation

• Leadership & Strategy

• Law, Procurement & Supply Chain

Each course is industry-relevant and globally certified, helping professionals upskill with practical tools for career growth.

Explore programmes by sector in our course catalogue or calendar.

Informa Connect Academy offers 1,000+ certified training programmes across in-person, live online, and on-demand formats. Courses cover leadership, finance, HR, strategy, operations, and more with CPD-accredited and university-backed options. Whether you're seeking flexible online learning or immersive classroom sessions in cities like Dubai, London, or Singapore, there’s a format to suit every schedule and career stage.

Our courses are led by senior certified trainers and former C-suite leaders with 15–30+ years of real-world experience. Faculty members are experts in their field, often working across Europe, the Middle East, Asia, and Australia. You’ll find bios and credentials for each trainer on the brochure, so you know exactly who’s leading your session before enrolling.

Yes, this course is certified by the Balanced Scorecard Institute and the Center for Excellence in Public Leadership, George Washington University. Most Informa Connect Academy courses are CPD-accredited or delivered in partnership with globally recognised organisations, including CIPD, PMI, NASBA, EFQM, WorldatWork, and DMI.

These accreditations ensure that our programmes meet international training standards and support your professional development goals.

You can view the full list of accreditation and academic partners on our website.

In the context of the Certified Digital Transformation Practitioner, digital transformation focuses on five interconnected areas that organisations must address together:

• Customer Experience: Redesigning customer journeys using digital channels, data, and automation to deliver faster, more personalised, and more consistent experiences.
• Business Processes & Operations: Digitising and optimising internal processes through automation, workflow redesign, data integration, and process intelligence to improve efficiency and agility.
• Business Models & Value Creation: Rethinking how value is created and delivered - including platform models, digital services, ecosystem partnerships, and new revenue streams.
• Technology Enablement: Leveraging cloud, data, AI, automation, and digital platforms as enablers - not the starting point aligned to clear business outcomes.
• People, Culture & Change: Building digital capabilities, leadership alignment, governance, and change readiness to ensure transformation is adopted and sustained.

The CDTP course explicitly trains participants to connect all five areas, avoiding the common mistake of treating digital transformation as a technology-only initiative.

The course frames digital transformation around five foundational pillars that determine success:

• Strategy & Leadership Alignment: Clear direction, sponsorship, and prioritisation linked to organisational strategy.
• Customer-Centric Design: Designing transformation initiatives around real user needs, behaviours, and outcomes.
• Data & Digital Capabilities: Using data, analytics, automation, and digital tools to drive insight and decision-making.
• Operating Model & Governance: Defining ownership, decision rights, funding models, and cross-functional ways of working.
• Change, Capability & Culture: Enabling people to adopt new ways of working through skills, mindset, and change management.

CDTP emphasises that weakness in any one pillar undermines the entire transformation effort.

A strong example aligned with the CDTP approach:

A traditional service organisation moves from manual, siloed operations to a digitally enabled, data-driven service model by redesigning customer journeys, automating internal workflows, integrating data across systems, and empowering teams with real-time insights.

This is not just digitisation (e.g., moving forms online). It is true transformation because it:

• Changes how work is done
• Improves customer outcomes
• Enables faster decisions
• Alters the operating model & more

The CDTP course trains participants to design and lead initiatives at this level, not isolated digital projects.

The course aligns with a four-stage maturity journey:

• Digitisation: Converting manual or paper-based activities into digital formats.
• Digitalisation: Using digital tools to improve existing processes and workflows.
• Process & Experience Transformation: Redesigning end-to-end processes and customer journeys using digital capabilities.
• Business Transformation: Fundamentally reshaping strategy, operating models, and value creation through digital means.

CDTP focuses heavily on helping organisations move beyond stages 1 and 2, where most transformation efforts stall.

For a more comprehensive practitioner-level view, the course recognises seven pillars:

• Vision & Strategy
• Customer Experience
• Processes & Ways of Working
• Data & Analytics
• Technology Platforms
• People & Skills
• Governance & Change Management

These pillars reflect real-world complexity and are used in the course to:

1. Diagnose current-state maturity
2. Prioritise initiatives
3. Build a coherent transformation roadmap