Click It with Pete Winemiller

Pete asked the question - who is your most important customer? Many answers were given - the one in front of you at the moment, the one creating the greatest revenue, and the longest relationship. The answer - YOURSELF. You cannot provide consistent customer service unless you take care of the most important person. Business also need to recognize that employees will never treat their customers better than the employees are treated. The Harvard Business Review has a study called the Service-Profit-Chain that proves that when leadership invests in the frontline employees through recruiting, training and technology and other ways to keep team happy and empowered will influence employee behavior. The results is creation of loyal customers that result in profit.

Click is soon to be a book by Pete Winemiller and I know that I will definitely purchase this book for my customer service library. His values align with the practices and principles that I have held for over 30 years of working with teams and customers.

On each table was a CLICK badge to wear around our neck - with a blank space to write the way you could to something small in a better way. Pete says that is is not doing 1 thing 100% better that makes a difference, it is doing 100 things 1% better. During the rest of the day, attendees compared badges and what each would improve. I read many: believe in myself; no complaining; listen more; connect.

During lunch, I sat with Pete and asked him about the NBA lock-out. He stated that he had more time for speaking and training. If you have a need for an excellent presenter with amazing experience in serving his 18,000 guests at each NBA basketball game, give him a call. He will click with your team.