4 February 2026
Novotel London Tower BridgeLondon Abbi FryHead of Complaints at NFU MutualSpeaker
Profile
Abbi currently looks after the Complaints Department for NFU Mutual, having focussed her career in financial services on operational management and customer experience. Abbi has always favoured a customer centric approach to decision making, driving change that is validated by customer data and insights.
Agenda Sessions
Chair's Welcome
, 09:00View SessionMaintaining quality data and MI along the customer journey
, 09:10View SessionChair's Closing Remarks
, 16:30View Session