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Consumer Duty
February 2025
Millennium KnightsbridgeLondon
February 2025
Millennium Knightsbridge,

Consumer Duty 2024

Exceed the standards set by the regulators for enhanced consumer outcomes

Hear from our standard setters at the FCA to ensure regulatory demands are satisfied

Key takeaways from 2024

Meet the FCA - hear the latest updates and further guidelines on the duty

Understand and apply the best practice for consumer duty compliance

Hear the FCA set the standard for 'good outcomes' 

Have your concerns addressed in-person by engaging with Q&A

Connect & build your network at the only in-person event on consumer duty

At the only in-person event dedicated to consumer duty, our networking breaks are designed to ensure quality connections are built.

Exploit the opportunity to assemble and collaborate on ideas with various stakeholders to propel the industry,

Meet representatives from the Financial Ombudsman Service, Legal & General, NatWest, UK Finance and more!

Ascertain in detail the evidencing requirements of the 4 outcomes

You are guaranteed to hear in-depth panel discussions pertaining to deep-rooted industry challenges

The conference well solidify regulatory expectations and and the implementation plana needed

Our speakers will unpack the term 'outcomes' by giving examples, making comparisons, references and more!

Absorb the immense expanse of knowledge covering all areas of the duty in one day

  • How to evidence good outcomes
  • Understanding 'Fair Value' and how to deliver this
  • Adapting & testing your communications to meet the needs of customers with characteristics of vulnerability 
  • Exploring the post-implementation impact of the duty: The impending shift in an organisation's culture 

Seize the opportunity to engage with our expertly-led panel discussions during Q&A

  • The importance of setting appropriate communication standards between distributors and manufacturers to smooth feedback inefficiencies 
  • FOS - Managing complaints handling expectations
  • How organisations can best use & share data to meet regulatory standards

Hear from both the ICO & FOS to gain a multifaceted understanding of the duty

With the FCA's focus on outcomes-driven regulation, explore how other firms are interpreting them:

  • How to implement regulation where there is no 'right' approach
  • Interpreting outcomes in a proportionate way
  • Defining your own principles within the framework to assist with compliance