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1 & 2 February 2022
Online Virtual ConferenceDelivered Live (GMT) & On Demand Afterwards

1 & 2 February 2022
Online Virtual Conference,
Delivered Live (GMT) & On Demand Afterwards

Consumer Duty 2022

Implementing the incoming regulation to deliver enhanced customer outcomes

Gain a more comprehensive understanding of your commitment to meet the regulation and benchmark your preparation against your industry peers

Understand how firms are preparing to implement the Consumer Duty regulation

Hear how the Heads of Compliance and Conduct Risk are preparing

Hear directly from those within the major banks, insurers and fund management firms who have responsibility for implementing the upcoming regulation.

They’ll be able to share the solutions to the common challenges and flag up potential areas of concern so you can prepare in advance.

You’ll be able to gain an understanding of how your industry peers are viewing the regulation and benchmark your existing preparation.

Implement the key components of the regulation

At Consumer Duty 2022 we’ll be outlining the how financial services firms need to implement issues such as pricing, complaints, product design, communications and documenting their outcomes.

You will be able to take away a comprehensive understanding of how financial institutions are preparing to meet the requirements.

Our speakers will go through the technical aspects of implementation as well as how their thinking affected their outcomes.

Reach out to your peers in our virtual networking area

In attendance will be Heads of Risk, Compliance, Conduct, Complaints and Vulnerability who are all tasked with understanding and implementing Consumer Duty.

You’ll be able to connect with them and understand how they are approaching the project, the steps they have already put in place and their timeline.

As well as making valuable connections to support you through implementation, you’ll be able to benchmark your progress against your peers as you meet the July 2022 deadline.

Moving from fair to good customer outcomes

Gain a consensus of how the industry will be assessing fair value against pricing, structure of product and quality of service.

Learn from your peers how they plan to build or refine their framework to deliver good customer outcomes and how they’ll be measuring success under the net regulation.

You’ll be able to drill down on areas such as complaints and claims, as well as product design and post-sale support as you gain a greater understand of your requirements.

Preparing for process and system change

Understand some of the levels of resource that your industry colleagues are dedicating to their Consumer Duty change project.

Our speakers and attendees will be looking to share how they are placing equal focus on their customer impact as they are shaping their systems and processes in line with Consumer Duty.

You’ll be able to compare your existing framework and gauge how much additional resource you may need, as well as strengthen your business case with relevant examples from your peers.

Exploring the scope of the rules

The FCA have been unequivocal in their assertion that Consumer Duty will have greater scope and greater enforcement that previous regulation, including TCF and SM&CR.

You’ll be able to enhance your gap analysis by gaining a further understanding of how the regulation will be applied and where you might be at risk.

Go into further depth on issues such as regulation of firms without a direct relationship with the customer, or firms who have a significant customer communication requirement.