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Consumer Duty 2027
Returning in 2027
Venue TBALondon
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Abbi Fry
Head of Complaints at NFU Mutual
Speaker

Profile

Abbi currently looks after the Complaints Department for NFU Mutual, having focussed her career in financial services on operational management and customer experience. Abbi has always favoured a customer centric approach to decision making, driving change that is validated by customer data and insights.

At this event

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Kate Ainsworth
Head of Consumer Understanding
Nationwide

See Abbi at Consumer Duty 2027