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Consumer Duty 2026
4 February 2026
Novotel London Tower BridgeLondon

Ben Scales
Head of Sales at Elephants Don't Forget
Speaker

Profile

Ben Scales is the Head of Sales at Elephants Don't Forget. During his tenure, he has held various roles in business development and key account management, and for five years, he has led the company's Business Development team.

Ben is passionate about helping customers transform their customer service by empowering their people. He is an avid believer in the power of knowledge and competence.

Agenda Sessions

  • The role of agentic AI in consumer duty: enhancing customer outcomes

    09:55