Ed Marks

Head of Group Customer Outcomes at AA

Speaker

With 15 years experience in Financial Services risk and compliance, I have more recently focused on the fair treatment of vulnerable customers and continued delivery of good customer outcomes. As consumer duty lead, my current focus is ensuring that the principles and outcomes of the Consumer Duty are embedded across the customer journey and product lifecycle. I have a good understanding of the common challenges faced by organisations in evidencing an effective control framework and provide practical guidance and solutions in turning regulation into reality.