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Consumer Duty 2027
Returning in 2027
Venue TBALondon
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Emily Jones
Head of Customer Research and Analytics at Nationwide
Speaker

Profile

Emily leads the Customer Research and Analytics team at Nationwide Building Society. The team deliver actionable and impactful customer research, analytics, and experience insights that bring the voice of the customer to life.


Agenda Sessions

  • Nationwide's approach to customer communication & understanding:

    , 15:20
    View Session

At this event

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Kate Ainsworth
Head of Consumer Understanding
Nationwide

See Emily at Consumer Duty 2027