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Consumer Duty
February 2025
Millennium KnightsbridgeLondon

Hasintha Gunawickrema
Chief Risk Officer at Skipton International


Hasintha Gunawickrema is the Chief Control Officer for HSBC UK Wealth and Personal banking. Over her 19-year career in Financial Services, she has worked across Europe and Asia, covering COO, CAO, Head of Business Performance and Finance Business Partnering roles.

She is an Alumna of the Harvard Business School, Member of Australian Computer Society and an Associate member of the Chartered Institute of Management Accountants (UK)

Hasintha has led large scale business, digital and culture transformational programs delivering better customer/colleague outcomes, improve operational excellence, Market share growth, cost saves and effective risk management. In her current role she is responsible in supporting Wealth and Personal Banking business to manage Non-Financial Risks within First Line of Defense (1LOD) and works closely with the local regulators and industry bodies.

Hasintha is passionate in coaching and mentoring and has a large mentee base. She is also a guest speaker at multiple Europe and US Risk, Operational excellence and FinTech forums where she is well known for her contribution on data driven business management, Diversity & Inclusion, Design thinking, Innovation and culture transformation. Hasintha is the Diversity and Inclusion Ability lead for Global Wealth and Personal Banking in HSBC.

Agenda Sessions

  • Chair's Welcome

  • Exploring the post-implementation impact of the duty: The impending shift in an organisation’s culture

  • Chair's Closing Remarks