Helen Shaughnessy

Head of Customer & Business Enablement at AIB Group (UK)

Speaker

Helen is a seasoned banking professional currently leading Customer & Business Enablement at AIB UK where she leads the Conduct and Customer Experience team in ensuring the Banks compliance with Consumer Duty. She previously held roles including Head of Governance & Assurance within the Financial Services Group at AIB, as well as Senior roles in lending, Debt Restructuring and portfolio management.

In her current capacity, Helen drives operational excellence and customer-centric initiatives that support consumers, medium and large business clients. Her career reflects a blend of strategic governance and front-line banking expertise, enabling her to build robust frameworks for customer engagement and risk management.